1. What is Simply Gift?
A Simply Gift is a multi-choice gift card that can be used within our selected network of retailers and restaurants. As Simply Gift is a Visa prepaid card it is easy to use, safe and convenient. For a list of participating brands, please refer to 'where to spend' section on the Simply Gift home page.
2. How to activate your card?
Simply Gift cards can be activated online by visiting www.simply-gift.co.uk and clicking on the ‘activate your card’ icon on the homepage, you will then be required to create an online account. Upon entering your ‘gift card reference number’, which provided inside the wallet/letter containing your Simply Gift card, your card will be activated. Note, please use the reference number on the inside of your wallet/letter.
Before making your first purchase, you must also sign the signature panel on the back of the Gift Card. You can now use the card may then be used as many times as desired within our selected network until the value of the card has been exhausted.
3. Where can Simply Gift cards be spent?
Simply Gift cards can be spent at a range of retailers within our network both in-store and online. For a up-to-date list of participating brands, please refer to 'where to spend' section on the Simply Gift home page.
4. How do I make an in-store or online purchase with my Simply Gift card?
Simply Gift cards are Visa prepaid cards, which makes payments simply and easy. They work in exactly the same way as a debit card with a magnetic stripe, allowing you to make purchases in-store and online, no chip & pin required.
When making an in-store purchase, just hand your card to the till operator. They will swipe the card and they will ask you to sign the purchase receipt.
When making an online payment, on the store checkout page enter all your Simply Gift card details on screen, including the three-digit card verification value (CVV2) and your name as the card holder. The retailer will automatically recognise the card as Visa.
If purchasing an amount above your gift card balance you will need to provide an alternative form of payment alongside your Simply Gift card.*
*Please check online availability by referring to 'where to spend' section on the Simply Gift home page. Some retailers may not accept split tender payments online.
5. How do I check the balance on my card?
You can check your card balance at anytime by logging into your account by visiting www.simply-gift.co.uk.
6. Can the card be topped up?
No, Simply Gift cards cannot be topped up. However, you can use your card with split-tender transactions in-store by providing an alternative form of payment along with your Simply Gift card at the checkout. Additional gift cards can be purchased from the Simply Gift website.
7. How long is my Simply Gift card valid for?
All Simply Gift cards have en expiry date located on the front of the card directly below the 16-digit card number. Simply Gift cards are valid for up to 5 years from the point of issue.
8. Can the Simply Gift card be used at an ATM?
No, the funds on the card can only be spent directly at a retailer or restaurant within our network, either online or in-store.
9. How do I purchase a Simply Gift card?
Simply Gift cards are available to purchase online from www.simply-gift.co.uk.
You can choose a flexible amount (non-fixed denominations) to load onto the gift card. The minimum load is £10. Maximum load values vary by business and individual (private) orders. The maximum amount of money that can be loaded onto a Simply Gift card for business cards is £2500 and for individual (private) cards £400. Additionally for individual (private) cards purchases, you are limited to a total order amount of £400 over 12-months, there are no limits for business orders.
The value will be loaded onto the Simply Gift card at the point of activation. The Simply Gift card requires online activation before use.
Simply Gift is issued by R. Raphael & Sons (“Raphaels Bank”).
Raphaels Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (authorisation number 161302).
Raphaels Bank is registered in England and Wales with company registration No. 1288938 and registered at 19-21 Shaftesbury Avenue, London, W1D 7ED.
Customer Identification: Individuals that buy Simply Gift cards may be required to provide proof of identity and address. This allows Sodexo to identify the purchaser and abide by the applicable regulations and legislation.
10. How are Simply Gift cards presented?
The Simply Gift card comes in a wallet, with instructions on how to activate your card and the value loaded onto the card.
11. What personalisation options are available?
For all orders you can personalise the recipient name and written message on the card wallet. Business orders can also have a choice of card carriers.
8. Do any charges apply?
There are no issuing or activation fees. There is free delivery for business orders. Delivery charges apply to individual orders (private purchases).
Below is a list of delivery charges that apply to individual (private purchase) orders.
|Service||No. of cards||Price|
|Royal Mail 1st Class||1||£0.61|
|Royal Mail 1st Class||2-35||£3.60|
|Royal Mail 1st Class||36-70||£6.24|
Other fees may be applicable such as for card replacement. A full list of fees can be found in the terms and conditions below.
13. When will my Simply Gift card arrive?
Orders are dispatched within 3-5 working days from the date of payment.
Orders of 1-70 cards will be dispatched through Royal Mail 1st Class. Orders greater than 71 cards will be shipped by TNT.
If you have not received your gift card within 10 working days please contact our Customer Services team.
14. How do I contact Customer Services?
For lost, damaged and stolen cards, please contact Customer Services on 01276687058, talk to us through live chat or email email@example.com. For enquiries about your card balance, please visit the Simply Gift website at www.simply-gift.co.uk and log into your account.
15. How long is the cooling off period for refunds?
If you have purchased the Simply Gift card as an individual (private purchase), you have 21 days from date of purchase to request a refund. Use of the card will invalidate the cooling off period. For Business customers please refer to the terms and conditions below.
16. Can a Simply Gift card be sent direct to the recipient and not the address of the purchaser?
Yes. The purchaser can send an order to an address that is not the billing address. However, the purchaser must provide a valid billing address when making payment.
17. What happens if I need a refund on an item and I no longer have the original Gift Card?
When returning an item you must present the Simply Gift card used to make the purchase along with the original sales receipt. Crediting funds may take up to seven business days.
If you no longer have your Simply Gift card please refer to the retailers return policy, they will operate by their own policy and may issue a refund on credit / debit or their own Gift Card.
18. How do I raise a complaint?
If You are unhappy in any way with Your Card, or with the way it is administered or serviced, please contact Customer Services by telephone at 01276687058 or alternatively you can email our Customer Care Team at firstname.lastname@example.org.
Our Customer Services and Customer Care Teams will deal with your complaint fairly and as quickly as possible, usually within 3 business days. Where they are unable to resolve your complaint by then, we will let you know and provide you with an acknowledgement letter of your complaint within 5 working days. Following this, we will provide you with a final response letter as soon as possible, and in any case within no more than 8 weeks from the date you complained to us.
If we are unable to resolve your complaint, you may contact the Financial Ombudsman Service at Exchange Tower, London, E14 9SR. Telephone: 0800 023 4567 (calls to this number are normally free for people ringing from a "fixed line" phone – but charges may apply if you call from a mobile phone) or 0300 123 9 123 (calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs). These numbers may not be available from outside the United Kingdom – so please call +44 20 7964 0500 if you are phoning from abroad. You can also email: email@example.com or visit the website:http://www.financial-ombudsman.org.uk
Alternatively, the European Commission has established an Online Dispute Resolution Platform (ODR Platform). It is specifically designed to help consumers resident in the European Union (EU) who have a complaint about goods or services bought online from traders established in the EU. You can submit your complaint online through the ODR platform in any of the official languages of the EU. The ODR platform can then submit your complaint to the UK Financial Ombudsman Service to facilitate resolution of your complaint.
You can access the ODR platform by clicking on the following link: http://ec.europa.eu/consumers/odr/
You may use the ODR service if you are an EU resident and have a complaint about a product or service purchased from us online. As the ODR platform will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance.
16. Terms and Conditions
To download the Terms and Conditions for business customers please click here
To download the Terms and Conditions for consumers (private purchases) please click here
17. Third Party Payment Service Providers
You can only grant a third-party access to the account information you can view. You need to register for online access to be able to request authorisation of a third party.
In order to request third party account access, you must call Customer Services on 0800 3287411, who will be able to assist with your request.
Any third parties you wish to authorise must appear in the European Banking Authority’s register of regulated payment service providers.
It is important to emphasise that you must not share your login ID and password with anyone. This important security condition is part of the card agreement we have with you.
You can revoke the authorisation given to a third party for account access by contacting Customer Services on 0800 3287411.
18. Who are Sodexo?
Sodexo Benefits and Rewards Services is part of the Sodexo Group. Since 1968, Sodexo has been delivering comprehensive On-Site Services in the UK and Ireland as well as Benefits and Rewards, and employs 43,000 people. Our benefits and incentives solution portfolio includes childcare vouchers, multi-store gift vouchers and reward schemes, which offer a proven way to incentivise employees, customers and third parties. Our quality of life services have grown in popularity and we now have 410,000 clients worldwide and operate in 34 different countries.
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